Patient retention: Initial phone calls can make the difference

You’ve likely heard all about the power of first impressions, but you may not have realized just how important they are. Phone calls are often the first connection a patient makes with a medical practice and they can make a critical difference, according to a study by the Baird Group.

You’ve likely heard all about the power of first impressions, but you may not have realized just how important they are. Phone calls are often the first connection a patient makes with a medical practice and they can make a critical difference, according to a study by the Baird Group.

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Patient retention: Initial phone calls can make the difference