Modularizing services: a modified HoQ approach

Publication year: 2011 Source: Computers & Industrial Engineering, Available online 23 November 2011 Youngjung Geum, Ran Kwak, Yongtae Park Compared with manufacturing, the modularization of services has rarely been dealt with, despite its potential benefits. More specifically, the question of how to modularize services in the practical context is still an unexplored subject.

Publication year: 2011 Source: Computers & Industrial Engineering, Available online 23 November 2011 Youngjung Geum, Ran Kwak, Yongtae Park Compared with manufacturing, the modularization of services has rarely been dealt with, despite its potential benefits. More specifically, the question of how to modularize services in the practical context is still an unexplored subject.

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Modularizing services: a modified HoQ approach