Factorial invariance of LibQUAL+® as a measure of library service quality over time

Publication year: 2011 Source: Library & Information Science Research, Available online 3 December 2011 Forrest C. Lane, Baaska Anderson, Hector F. Ponce, Prathiba Natesan LibQUAL+® is an instrument purported to measure three dimensions of library service quality: service affect, library as a place, and information control. After changes were made to the instrument in 2003, however, no confirmatory factor analyses have been published in peer-reviewed journals affirming the three-factor structure of LibQUAL+®. These deficiencies were addressed by testing the hypothesized three-factor structure and the stability of that structure over time

Publication year: 2011 Source: Library & Information Science Research, Available online 3 December 2011 Forrest C. Lane, Baaska Anderson, Hector F. Ponce, Prathiba Natesan LibQUAL+® is an instrument purported to measure three dimensions of library service quality: service affect, library as a place, and information control. After changes were made to the instrument in 2003, however, no confirmatory factor analyses have been published in peer-reviewed journals affirming the three-factor structure of LibQUAL+®. These deficiencies were addressed by testing the hypothesized three-factor structure and the stability of that structure over time

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Factorial invariance of LibQUAL+® as a measure of library service quality over time